TAELO SUPPORT
Help for your private, on-device journal for lifting, GPS runs, nutrition, hydration, body stats, and progress photos.
Share only what is needed to explain your issue. GitHub issues are public; never post health details, routes, progress photos, purchase receipts, or other sensitive information there.
QUICK ANSWERS
Taelo stores entries and progress-photo copies locally on your iPhone. Version 1.0 has no Taelo account or proprietary cloud backup. Use Settings to export workout, run, nutrition, hydration, body, routine, and supplement records before deleting the app or changing devices. Exports do not contain progress-photo files, so preserve their originals separately.
Open Today → Settings → Explore Taelo Pro, then choose Restore Purchases. Use the same Apple Account that made the original purchase.
Open the iPhone Settings app, tap your name, choose Subscriptions, select Taelo, and follow Apple's controls. Deleting Taelo does not cancel Pro.
Review Health permissions for Taelo in iPhone Settings. Taelo writes only new measurements and completed activities after permission is granted. Read access for the private daily dashboard is separate, and denied permissions never prevent local logging.
Allow location access when Taelo asks, begin the run outdoors with a clear GPS signal, and keep Location Services enabled until the activity is finished. Taelo records location only for an outdoor run you start.
Taelo checks its offline catalog first and then requests the barcode from Open Food Facts when online. Community product records may be missing or incomplete, so compare every result with the package label or add the food manually.
Delete entries in Taelo or uninstall the app to remove its local container. Manage copies in Apple Health, device backups, exports and shared files separately. Apple and RevenueCat may retain purchase records after the app is deleted. For subscription-record or support-data requests, email aidenjsmith2@icloud.com; see the Privacy Policy for retention, deletion and applicable rights. Deleting data or uninstalling the app does not cancel Pro.